Arrived today August 5th, 2024 damaged so disappointed I was so excited to finally receive it when I opened the box the product was spilled all over in the box and on the can nozel was loose and broken!
2024-08-06
Package arrived 2 weeks ago damaged. I sent pictures upon opening and requested a replacement. No response. I then requested a refund. No response. Disputing the charge through my bank and provided the same photos. Disappointed in the lack of customer service.
2025-04-30
Just unboxed my Prequel cleanser and I'm so excited to try it! Shipping was extremely fast and packaging was topnotch! They even included a skin utility ointment sample! Thank you so much!
2025-03-04
When I opened the box. There was a mess inside. The bottle somehow cam unscrewed and was everywhere.
2024-10-04

I**e E**s
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Verified purchase
US
Giving this a mid score right, although I haven’t actually tried the product yet, because TikTok notified me that the package was delivered since 9/11, however, I received it a day later. Also, I opened my package, and one of my cleansers was not screwed on well enough that it spilled everywhere.
2024-09-13

S**s F**s
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Verified purchase
US
Love this product! It leaves my skin feeling clean and hydrated from the moment it gets rinsed off. It doesn’t dry me out and I am obsessed with how big the bottle is!
2024-08-11

S**a C**l
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Verified purchase
US
It was opened when I received it. I was in tears because I have been wanting this since launch. It's less than half empty and the other half everywhere else. The bottle wasn't tight enough. I'm so sad!
2024-08-01
I received the item COMPLETELY SPILLED in the box…only to find there are NO REFUNDS OR EXCHANGE OPTIONS!!! So basically I just gave them money ITS NOT WORTH IT DO NOT PURCHASE THIS PRODUCT BECAUSE IF SOMETHING HAPPENS IN SHIPPING OR IF THE PRODUCT ISNT GOOD THEY DO NOT STAND BEHIND THEIR PODUCT!
2024-07-25

𝒥**𝓈 ** 𝔹**🐝 𝕥** **
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Verified purchase
US
A little goes a long way! All 4 together have been life changing! My MH has been for 3+ yrs due to life’s circumstances. Intense battle of a viral/cystic acne has been last 10 mos! This started my healing!
I do plan on reaching out to promote this, as you can see the results the pics. 🥳
2024-06-25
Love this cleanser, but when I received it the bottles broken and leaked all over the box.
2024-05-09

M**a D** V**
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Verified purchase
US
It was spilled all over the box
2024-05-08
Horrible experience al was in the box spill and damaged the other thing
2025-03-22
Cleanser bottle was broken and the product leaked all over the box
2025-02-24
I received my product with a broken top dispenser. I’m not able to pump out the soap.
2024-10-12
It's a good size container, gorgeous cleanser and moisturizer.
2024-08-29
exploded all over the package on to the moisturizer i brought as well, i lost 1/4 of the content before i can even use it :(. feels well on the skin though, packaging is bad as well because the pumps for both are leaky.
2024-08-29
Sorry but my product came damaged,didn't get to use.
2024-08-01
Buy this ASAP!!! I was definitely shocked by the lather on this product. A little goes a long way. No scent, goes on smooth. Does not burn or cause redness. Cleanser definitely lives up to the hype! Would definitely purchase again! Bottle is so big I feel this will last like for months. Blind buy!
2024-07-28
This is a customer service rating only
Unable to rate this because it came spilled all over the bottle and packaging. Poor customer service response when notifying them of this including pictures. Returning what’s left of it
2024-06-14