Not quite right? No problem. Return eligible items for any reason within 30 days with a free prepaid label or QR code.
Four quick steps in the TikTok app. Most returns ship free via UPS, USPS, or FedEx.
In your TikTok Shop profile, tap Your Orders.
Tap Request Return/Refund, pick the item(s), and choose a return reason.
Follow the on-screen steps to get a QR code or a prepaid shipping label (PDF).
Pack it securely, attach the label or show the QR code, and drop it off at one of 55,000+ locations nationwide.
Follow real-time progress in the app under Your Orders → Return/Refund Details. Most refunds are issued within 3–10 business days after your return is received and processed.
Drop off your package
Carrier is delivering it to the seller
Seller has your item
Approved and on its way
Refund issued!
When you submit a request in the app, eligible items may offer these options:
Swap for a different size, style, or option when:
Get the same item again when:
Most items are returnable, but these categories can't be returned for change-of-mind reasons due to safety, hygiene, or other restrictions. Always check the product detail page to confirm.
A return can be rejected if it falls outside the 30-day window, the item is in a non-returnable category, or it doesn't meet the original-condition requirements. Check the rejection reason in Return/Refund Details for specifics. If you disagree with the decision, you can raise an appeal request with TikTok Shop Customer Service from the order details page in the TikTok app.
Go to Return/Refund Details in the app. If the seller hasn't processed your request yet, you'll see a Cancel button. Most orders can be cancelled within 1 hour of confirmation; otherwise the seller will review and respond within 24 hours.
Open Your Orders → Return/Refund Details to follow real-time progress. Refunds are typically issued within 3–10 business days after your return is received and processed.
Often not. Many returns support label-free, box-free drop-off using a QR code. Check the return instructions provided with your request to see which options apply.
Once your refund is issued, your financial institution may need up to 14 business days to make the funds available. Typical timelines: TikTok Shop Balance, within minutes; PayPal, 1–10 business days; debit/credit card, 3–10 business days; Apple Pay, 3–10 business days; Google Pay, 3–10 business days; Klarna, 2–14 business days; Affirm, 1–10 business days; Venmo, 1–5 business days.
Typically, any TikTok Shop coupons used will be reinstated for a future order. However, some specialty, reward, seller, and one-time-use coupons can't be reissued. You can review any reissued coupons in Offers.
Most delayed orders are delivered within 48 hours of the estimated delivery date. Delays can happen during high-volume sale periods, in adverse weather, or when a seller hits a supply-chain issue. If your order still hasn't arrived, go to your order page to start a return or refund request.