TikTok Shop protections
We're committed to giving you a great shopping experience.
Secure payments
TikTok Shop uses highly secure payment methods. Transactions are fully encrypted and regulated by the Payment Card Industry Data Security Standard (PCI DSS)
We never share payment information with sellers
We accept the following payment methods:
Security certifications:
To use any of the payment options below, please make your purchase in-app:
Money-back guarantee
Our coverage is completely free and automatic on eligible orders for up to 90 days - if your item arrives damaged or defective. Limitations and exclusions apply.
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Delivery guarantee
Get automatically refunded if your package is reported as lost or damaged by the carrier.
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Easy returns and refunds
Free returns on most items for 30 days
Easy dropoffs at UPS, USPS, FedEx, or Walgreens
No box/label required at UPS, simply scan the QR code
Instant refunds at dropoff for qualifying returns
Instant refunds at dropoff for qualifying returns
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Data privacy
We are committed to protecting your privacy. Multiple safeguards secure your data, and we will never share or sell your information without your consent.
View TikTok Shop's Privacy Policy to understand your rights, data security methods, and use of any information.
24/7 in-app support
Need help? Our virtual help center is available within the TikTok app 24/7, and our live agents are ready to assist you during business hours.