Best ever purchase for myself and I love the LV men’s shoulder bag with straps. When I opened the box I was a little bit worried that the bag is a little bit too small to my expectations. So I emailed the seller and they are willing to take it back when I explain to them what I want and they were gracious enough to process the bag for me to return it for refund. This is how they do represent their customer service team at Rebag by listening to their customers and asking what they can do for their customer satisfaction.