1: Color difference:Natural stones, due to their origin from nature, have their own unique characteristics.Some stones may have the same overall color tone but different textures; this is a normal phenomenon.All of our products are photographed in real life, but due to the influence of monitors and lighting, there may be slight differences between the actual product and the images.We kindly ask for your understanding.Customers who are highly sensitive to color differences are advised to place their orders with caution.Thank you for your understanding

2: Dimensions:Our products are purely handmade, and due to slight variations in the size of beads and stones, a product error of 0.5-1cm is considered within the normal range

3: Packaging:This product is packaged individually in transparent OPP bags; if you require special packaging, please contact the store staff to confirm the packaging method

4: Returns and exchanges:[Note] Please be sure to open the package and inspect the item in front of the courier.If there are any quality issues, please ask the courier to take photos as evidence and inform us.We will resolve the issue appropriately, either by refunding or reshipping the item (the shipping cost will be borne by us, the seller).If the return or exchange is requested due to reasons such as [color], [size], etc., the shipping cost will be paid by the buyer.Please be aware of this

5: Express delivery:The default courier is [Zhongtong] Express.For remote areas and Hong Kong, Macau, and Taiwan, please contact customer service first to confirm whether the courier can deliver

6: Evaluation:Please make a fair evaluation of the product after receiving it, comparing it with the photos taken.Please do not give a negative review based on the reason that it is "different from what I imagined."If you have any dissatisfaction or suggestions during the transaction or after receiving the product, we hope you can take the time to inform us via Wangwang.We will definitely resolve the issue properly.Please leave a review after the issue has been resolved.Thank you for your cooperation

7:Personalized customization service:If you have unique ideas, our shop is dedicated to providing you with customized services