Ordered the oil twice now. Both times oil was leaking all over the packaging. Haven’t been able to use my diffuser yet. I’m required to return the leaking bottle to UPS to get my money back. This has been a waste of time and money. Would be nice if they’d just send a replacement!

2025-12-31

Never received the diffuser scents very disappointing since it’s says it was with my order

2025-11-30

3 stars for the smell. Smell is devine! But the amount of oil in the bottle is despicable. The bottle size is 30ml, but I'm sure it's only 10 to 15 ml of oil in the bottle. This will definitely be my last purchase. I hate I even recommend this to people.

2025-11-17

Fragrance/Scent: Worst customer service I’ve ever dealt with!!!! They owe me 3 BOTTLES OF OIL and won’t respond to me!!!!! I was supposed to get a free bottle with my diffuser and didn’t get it so I ordered 2 bottles. When they arrived, IN JUST AN ENVELOPE, with NO PACKAGING to protect them, they were cracked and almost all of the oil had leaked out of them. So much so the packing list was blank because the oil got all over it and the writing came off. I have waited for almost 2 weeks for a tracking number for my 3 replacement bottles they owe me!!!!

2025-11-08

I felt scammed with this purchase I paid $40 when I received it this half the bottle that is I paid $40 for 15 ml and when I return it they only give me back $27 on top of that they charge me $1.92 per return

2025-10-21

Zero stars for delivery. I don’t have my package it was delivered to the wrong address. The first picture is NOT MY ADDRESS. The Second and Third pictures ARE MY ADDRESS.

2025-12-19

Zero stars for delivery. I don’t have my package it was delivered to the wrong address. The first picture is NOT MY ADDRESS. The Second and Third pictures ARE MY ADDRESS.

2025-12-19

My packages were delivered to the wrong address. Photo 1 is where my packages were delivered. Photo 2 & 3 is where it should have been delivered. If I could give no stars I would. Not sure how my package made it to my home before but when I reordered it didn’t.

2025-12-19

Spot on scent for Westin hotel lobby! unfortunately, the pod leaked during shipping. Hoping that the pod packaging gets redesigned soon since it seems to be an ongoing issue with other orders as well.

2025-12-31

The oils arrived leaking, but support was quick to send me new ones. I’ve bought these scents before, and they are so luxurious. I’m really excited for the new ones to arrive!

2025-12-16

Great smell, however box was damaged

2026-02-14

This bottle came not sealed like the other one and it’s empty with the oil all over the bag and bottles

2026-02-04

Smells amazing if only the packaging is sealed properly. It was pretty much spilled all over its little bag it came in. I don’t even know if I should return it back as there’s no way to sealed it properly to ship it back.

2026-01-23

The bottle leaked and was only about half full when it finally arrived.

2026-01-20

This smells absolutely amazing! But..why is the container half full?!!! Nothing spilled out either. My other bottle is the same way

2026-01-08

This item was never delivered ! You can’t even track it! They stole my money and it’s insane in how to try to get my money back

2026-01-02

Bottles are not properly sealed, the oil leaked. I recommend the Sentiment collection, their oils are properly sealed, you get more for your money and work just as well as the Hotel collection.

2025-12-20

For the price, I am very disappointed that the bottle leaked oil. The bottles are not properly sealed. I have read many reviews but thought I would order anyway because I have the unit and the bottles are not refillable. I also purchased the sentiment collection and I would recommend that one.

2025-12-20

“Me encantó este aroma, es fresco, elegante y muy agradable. Dura bastante tiempo y no es empalagoso. Perfecto para uso diario o para ocasiones especiales. Excelente calidad, sin duda lo volvería a comprar.”

2025-12-18

Shipping was delayed and when the package arrived, it was damaged and one of the two bottles I purchased had leaked with nothing left in the bottle! Very frustrating!!!

2025-12-15