Q&A – Frequently Asked Questions

Q1: Why can’t the camera connect to WiFi?

A: This camera supports 2.4GHz WiFi only.

Please make sure your router’s 2.4G network is enabled.

5GHz WiFi is not supported.

Q2: My router is dual-band. What should I do?

A: If your router uses both 2.4G and 5G WiFi, please split the SSID into two separate names.

Connect the camera to the 2.4GHz network only.

Q3: Why is the camera not charging or powering on?

A: Please use a 5V / 1A power adapter (power adapter not included in the package).

Q4: What should I do if setup fails?

A:

• Confirm WiFi is 2.4GHz

• Place the camera close to the router during setup

• Reset the camera and try again

If you still need help, please feel free to contact us anytime —

we’re always happy to help and will do our best to assist you!

·1080P HD Video – The clear night vision function ensures you can monitor your home even in low-light conditions, giving you peace of mind around the clock. This indoor/outdoor camera supports wireless connection (2.4G WiFi, no batteries required).

·Auto Tracking & 360° FOV- This outdoor home camera is able to track the movement of a person walking from the far end of the driveway until he walks under the camera. The tracking process is smooth and the focus is clear. The directional buttons on the app allow you to view a 360° live view around the camera.

·Easy Installation – You can install and run the outdoor PTZ camera at home with minimal effort or tools (just a screwdriver), or simply attach it to a horizontal surface with super glue. Even people with no technical knowledge can set it up easily.

·Two-Way Audio and Instant Notification- The WiFi outdoor security camera can be installed in any corner. It prevents thieves from stealing when your packages are left at the door. The outdoor home security camera comes with an intercom system, and when a thief is detected, your phone will receive a message, allowing you to drive them away.

·Remote viewing and sharing network head- This outdoor security camera with mobile phone app supports multiple users to view on their mobile phones at the same time. You can also share the camera with friends and family to share interesting moments.

·Optional storage method- The outdoor WiFi camera saves videos on the cloud or SD card, which is convenient for you to view history. You can subscribe to a cloud service to save videos because you like this service. Don't need or like this service? Replace it with an 8-256GB SD card (not included) to save videos. All basic functions are free and absolutely perfect.

·Power supply specifications

·5V power supply

·Type-C power interface

·Size

·Width: 2.68in

·Height: 3.94in

·Packing list

·0.8M-Type-C Cable

·Screw Pack

·Product Manual

Thank You For Your Purchase!!

We are committed to providing the best service to our customers.

Communication helps us resolve issues more effectively.

If you encounter any problems, please contact our customer service first — we will do our best to assist you as soon as possible.