Eligibility for a refund To be eligible for a refund, all returned items must be in new, unused, and undamaged condition. Items must be in their original packaging with all tags, labels, and hygiene seals (if applicable) intact. Reasons for denial of a refund We do not issue refunds for products that show any of the following signs of use or damage: Consequences of a denied refund If a returned product is found to be in a used or damaged condition as described above, a refund will not be issued. In such cases, the product will be forfeited to our company, and no credit or replacement will be provided.