
【Must-read before purchase】
This product is only compatible with vehicles that come factory-equipped with wired CarPlay or wired Android Auto (models from 2016 onwards)
⚠️ Please make sure your vehicle meets the following requirements before placing an order:
The original factory screen of the vehicle supports wired CarPlay or Android Auto (you can test it by connecting your mobile phone with the original data cable).
Your mobile system version: For iPhone, iOS 10 or above is required; for Android phones, Android 11 or above is required.
When using this feature, please ensure that both Bluetooth and Wi-Fi on your mobile phone are turned on and not occupied by other devices.
❌ This product is incompatible with the following vehicle models or scenarios:
All BMW and Tesla models (factory-equipped with wireless CarPlay, or featuring a proprietary protocol).
Vehicles that only support wireless CarPlay/Android Auto from the original factory.
Vehicles with modified non-original factory infotainment systems, or vehicles whose original factory screens do not support touch control.
Some Mercedes-Benz GLA/GLB/A/B/C Class models, Toyota CHR manufactured before 2017, etc.
⚠️ Special Notice for Android Users:
The compatibility of this product with Android Auto depends on the Google service authorization of the mobile phone and the vehicle protocol. The vehicle connectivity function of some Android phones (such as Samsung) is basic screen casting, which may not support complete vehicle-machine linkage functions such as steering wheel control and voice wake-up.
If you are unsure whether your vehicle model is compatible, please contact our customer service for confirmation before placing an order.
2. Troubleshooting Guide for Connection and Usage Issues (FAQ)
For the second major category, "connection issues", a dedicated FAQ section can be created to provide clear troubleshooting guidelines, which can effectively reduce the pressure on customer service and the rate of negative reviews.
Connection Troubleshooting
Q: What should I do if the phone fails to pair or cannot search for the device signal?
A: 1. Please make sure that both the Bluetooth and Wi-Fi functions of your mobile phone are turned on. 2. For first-time use, please tap "Search" or "Connect New Device" on the vehicle head unit screen, then find "Smart Dongle-xxxx" in the Bluetooth list of your mobile phone to complete pairing. 3. Clear the previous CarPlay pairing records on your mobile phone before trying again.
Q: Frequent disconnections or laggy performance during use?
A: 1. Please check whether the power supply of the vehicle's USB port is stable (it is recommended to use a cigarette lighter adapter for power supply). 2. Make sure that the mobile phone's Wi-Fi is only connected to the signal of the converter box, and not connected to other Wi-Fi hotspots in the vehicle. 3. If there is a firmware update prompt, please upgrade via OTA in time.
Q: Why can't I watch videos or use screen mirroring after connecting?
A: The CarPlay and Android Auto modes themselves only support audio and navigation, and do not support video playback.
3. Durability and After-sales Support (Alleviate Concerns)
In response to the feedback of "poor durability" and the pressure from TikTok US's 30-day after-sales warranty period, proactively showcasing the product's heat dissipation design and extended warranty commitment can effectively enhance trust.
Add copy:
Heat dissipation design: The product adopts an optimized heat dissipation structure and materials to ensure stable operation in the high-temperature environment inside the vehicle during summer.
Firmware update: Supports OTA online upgrade, with continuous performance optimization and compatibility issue fixes.
Warranty Commitment: We offer a 45-day hassle-free warranty. If you find any quality issues with the product upon receipt, please contact our customer service immediately and we will handle it for you promptly.
Incompatible Vehicles Reference

Q1: The adapter disconnects frequently or overheats?
A: Please check the output current of your car's USB port. Ensure it provides no less than 1A (1000mA). Low current output is the most common cause of performance issues. If the power supply is insufficient, you can use a Y-cable to draw power from an additional USB port or a cigarette lighter adapter to ensure adequate power.
Q2: Why is there lag, audio distortion, or frequent disconnection?
A: Please update the adapter’s firmware via OTA (Over-the-Air) to the latest version.

Q3: My phone is not listed in the compatible models.
A: Compatibility is determined by the phone’s system version, not the specific model. Please ensure your iPhone is on iOS 10.0+ or Android device on Android 11.0+.
Q4: Connection fails during first-time pairing?
A: Follow this quick troubleshooting checklist:
Q5: How to switch back to wired CarPlay?
A: Simply unplug the adapter from the USB port—your car will automatically revert to the factory wired CarPlay/Android Auto interface. No extra steps needed.