•Update the device to the latest system.
•Make sure your device that supports wireless charging.
•Make sure to use the original charging cable and adapter.
•It is recommended to use a bare phone or wear a magnetic phone case, as other protective phone cases may affect the use.
•Avoid high ambient temperature, optimal temperature is 82-86℉.
•When the phone or watch cannot be fully charged, try the following: Open [Settings] - [Battery Health] - [Turn off battery optimization].
•When the earphones are exhausted and cannot be charged, please take out the earphones and charge the storage compartment separately.
•When the blue light flashes, indicating abnormal charging, please check whether there are foreign objects around.
•If you encounter any other problems, please let us know as soon as possible! We are honored to solve your troubles